Shipping Policy

1. Delivery Locations

Econexus.in ships bio-enzymatic cleaning products across Hyderabad, Secunderabad, and other locations in India. We aim to provide timely and efficient delivery for all orders.

2. Delivery Timeframes

Local Deliveries (Hyderabad and Secunderabad): 1-3 business days from the date of order confirmation.

Outstation Deliveries (Other Locations in India): 3-7 business days from the date of order confirmation.

Please note that delivery times may vary depending on factors such as public holidays, weekends, or unforeseen events beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and size of the order. Orders above a certain amount may qualify for free shipping, as outlined during the checkout process.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery in real-time.

5. Delivery Delays

While we strive to meet our delivery timelines, there may be occasional delays due to circumstances beyond our control, such as adverse weather conditions, strikes, or logistical challenges. In such cases, we will keep you informed and provide updates on your order status.

6. Failed Deliveries

If a delivery attempt fails due to incorrect address information or the recipient being unavailable, we will contact you to reschedule the delivery. Additional shipping fees may apply for repeated delivery attempts.

7. Order Issues

If you encounter any issues with your order, such as damaged or missing products, please contact our customer service team within 48 hours of receiving your delivery. We will assist you in resolving the issue as quickly as possible.

8. Contact Information

For any shipping-related inquiries, please contact us at 9701773536, and our support team will be happy to assist you.